Jason Mooney
Customer Delivery Engineering - Technical Leader | Cisco MDS Product Line
Professional Summary
Jason Mooney is a distinguished technical leader with 36+ years of experience driving innovation at Cisco Systems. As a Customer Delivery Engineering Technical Leader, Jason Mooney specializes in the Cisco MDS 9000 Fibre-Channel product line, serving as the critical bridge between customer needs and engineering excellence. Jason Mooney's expertise spans artificial intelligence, storage area networks, and advanced troubleshooting methodologies, earning recognition as a consecutive TAC Hero Award winner for intellectual capital development and innovation leadership.
Key Achievements
- Developed Generative AI tools that significantly improved troubleshooting efficiency and reduced time-to-resolution for complex customer issues.
- Led cross-functional teams to implement serviceability enhancements that reduced customer escalations by 30%.
- Designed and implemented automation tools that streamlined diagnostic processes for the MDS product line.
- Mentored engineering teams on best practices for SAN troubleshooting and protocol analysis.
- Championed customer-focused feature improvements that increased product adoption and satisfaction.
Professional Experience
Customer Delivery Engineering - Technical Leader MDS
- Developed Generative AI tools and prompt engineering solutions to enhance troubleshooting capabilities.
- Specialized in troubleshooting and root cause problem solving for Cisco MDS SAN switches.
- Collaborated on risk analysis and customer escalation management across global customer base.
- Mentored team members and provided expertise in Fibre Channel and T11 standards.
- Utilized Python and JavaScript for advanced problem-solving and tool development.
Escalation Engineer - Storage Area Network
- Managed escalations and provided trusted business advisory for SAN environments.
- Specialized in Cisco MDS SAN switches and Fibre Channel protocols.
- Developed AI-driven solutions for troubleshooting and risk analysis.
- Mentored team members and collaborated on customer problem-solving initiatives.
- Utilized Python for automation and diagnostic tool development.
Technical Consulting Engineer - Storage Area Network
- Specialized in Fibre Channel protocols with Cisco MDS switching hardware and software.
- Developed automated log analysis tools and Python scripts for diagnostics.
- Provided root cause problem solving and troubleshooting expertise.
- Collaborated with customers as a trusted business advisor.
- Mentored team members and contributed to risk analysis and customer escalation management.
Vice President of Technology
- Designed and implemented scalable storage solutions for enterprise clients.
- Mentored teams to maintain complex systems with minimal effort.
- Developed automation tools to manage over 6PB of storage with a small team.
- Collaborated with vendors to resolve critical hardware and software issues.
- Architected disaster recovery solutions to ensure business continuity.
Technical Consultant
- Implemented virtual provisioning on VMAX/DMX4 for VMware environments.
- Designed and deployed SAN infrastructure for new data centers.
- Performed data migrations and optimized storage performance.
- Developed best practices for data migration and backup strategies.
Technical Architect
- Designed and implemented large-scale SAN environments for corporate UNIX infrastructure.
- Developed 3-year technical vision for Solaris platform.
- Led data center consolidation efforts and storage migrations.
Technical Skills
Storage Hardware
Operating Systems
Languages
AI / ML
Certifications & Awards
Education
The School of Hard Knocks
Empowered to constantly learn every day. My expertise is built on hands-on experience, self-directed study, and a relentless pursuit of knowledge in storage networking technologies and beyond.